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Delivery / Returns


Standard delivery £3.00 - 4-6 Working Days (Free When You Spend Over £20)

If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. Your order will be sent on a tracked delivery. This standard delivery should take between 4-6 working days and a signature will be required when you receive your parcel.

We ship orders Monday - Friday. If you place an order over the weekend or Bank Holiday it will be processed the next working day and shipped within 2 working days.

  • Shipping and delivery days are Monday - Friday, with the exception of Bank Holidays. (Shipping times exclude Weekends and Holidays.)
  • Products are currently shipped via Hermes, to destinations within England, Wales and Scotland within 4-6 working days.
  • We currently do not delivery to Channel Isles, and Northern Ireland. Any orders which come from Channel Isles or Northern Ireland must have a UK Mainland delivery address.


If you need to return your purchase to Heathcote & Ivory, you should contact us in the first instance either by phone on 0207 483 8383, by email or by writing to the address below. (please enclose a copy of the invoice, together with a contact phone number and details of the nature of the return.)

  • We do not accept refunds unless the product has a manufacture fault
  • We accept all major credit cards
  • We do not accept payments made with American Express

H & I (Toiletries) Ltd
Unit 1C Utopia Village
7 Chalcot Road
United Kingdom