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Delivery / Returns

Christmas Deliveries - Last Order Date 10am, Friday 18th of December 2020

Please note that any orders made AFTER 10am, Friday 18th of December 2020 will be processed on Monday 4th of January 2021.

Due to overwhelming demand, it's taking longer than usual to dispatch orders. You'll be notified by email when your goods have been dispatched, but this may take longer.

Please contact us if you have any queries on your order and we will be happy to help.

Our Customer Service team is also experiencing more requests than usual, and it may take a little longer for us to respond to your queries. Thank you for your patience.



Standard delivery £3.00 - 4-6 Working Days (Free When You Spend Over £20)

If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. Your order will be sent on a tracked delivery. This standard delivery should take between 4-6 working days and a signature will be required when you receive your parcel.

We ship orders Monday - Friday. If you place an order over the weekend or Bank Holiday it will be processed the next working day and shipped within 2 working days.

  • Shipping and delivery days are Monday - Friday, with the exception of Bank Holidays. (Shipping times exclude Weekends and Holidays.)
  • Products are currently shipped via Hermes, to destinations within England, Wales and Scotland within 4-6 working days.
  • We currently do not delivery to Channel Isles, and Northern Ireland. Any orders which come from Channel Isles or Northern Ireland must have a UK Mainland delivery address.


If you need to return your purchase to Heathcote & Ivory, you should contact us in the first instance either by phone on 0207 483 8383, by email or by writing to the address below. (please enclose a copy of the invoice, together with a contact phone number and details of the nature of the return.)

  • We do not accept refunds unless the product has a manufacture fault
  • We accept all major credit cards
  • We do not accept payments made with American Express

Heathcote & Ivory Ltd
2 Lonsdale Road
United Kingdom